Frequently Asked Questions

Find answers about MD Launderette’s 24-hour access, free membership, self-service washing and drying, service washes, commercial laundry and linen hire in Torquay and across Torbay.

24/7 Access

Membership FAQs

Information about becoming a free member and obtaining an access fob for MD Launderette.

Why do I need to become a member?

Membership provides secure 24-hour access to MD Launderette, allowing you to use the facilities at a time that is convenient for you.

Is membership free?

Yes. Membership is free, and your first access fob is issued free of charge once your application and identification have been checked.

How do I apply for membership?

Complete the membership application form on our website, providing your full name, telephone number, email address and home address.

You must then visit MD Launderette with the required identification before your access fob can be issued.

What identification do I need to bring?

You will need to bring two original forms of identification:

  • One form of photographic ID, such as a passport or driving licence
  • One document showing your current address, such as a recent utility bill or bank statement
Can I upload or email my identification?

No. Please bring your original identification to MD Launderette for our team to check in person. Do not upload or email copies of passports, driving licences, utility bills or bank statements.

What happens if I lose my access fob?

Your first fob is free. A lost or replacement access fob costs £50.

Public Laundry

Self-Service Launderette FAQs

Answers about washing, drying, payments and using the launderette.

What are your opening hours?

MD Launderette is open 24 hours a day, seven days a week for registered members with an access fob.

Where is MD Launderette?

You can find us at 94 Belgrave Road, Torquay, Devon, TQ2 5HZ.

What can I wash in your machines?

Our machines are suitable for everyday clothing, towels, bedding and larger household loads. Our large-capacity machines can also accommodate items such as duvets, subject to the item’s care instructions and machine capacity.

How much do the washing machines cost?

Washing machine cycles currently start from £6 and range up to £11, depending on the machine and load size selected.

How much do the dryers cost?

Dryers cost £1 for six minutes. You can add more drying time as required.

Can I pay by card?

Yes. Card payments are accepted, and detergent and softener are included when paying by card.

Can I pay with cash?

Yes. Cash payments are accepted. When paying with cash, please bring your own detergent and fabric softener.

Is the launderette kept clean and maintained?

We aim to provide a clean, well-maintained environment with reliable, modern laundry equipment for our members.

Drop-Off Laundry

Service Wash FAQs

Let our team take care of the washing when you do not have time to do it yourself.

What is a service wash?

A service wash is a convenient drop-off laundry service. You leave your laundry with us, and we wash and dry it ready for collection.

How much does a service wash cost?

A service wash costs £14.40 for the first 4kg. Laundry above 4kg is charged at £4.40 per additional kilogram.

Do I need to be a member to use the service wash?

Please contact our team before visiting if you require a service wash, and we will explain the drop-off and collection arrangements.

Can you wash bedding and towels?

Yes. We can assist with many everyday laundry items, including suitable bedding and towels. Please tell us about any special care requirements when dropping off your laundry.

How long does a service wash take?

Turnaround will depend on the amount of laundry, the items being washed and current demand. Our team will confirm when your laundry should be ready for collection.

Business Support

Commercial Laundry FAQs

Professional laundry support for accommodation, hospitality, care and other commercial organisations.

Which businesses do you provide commercial laundry for?

We can discuss laundry requirements with businesses including:

  • Hotels
  • B&Bs and guest houses
  • Holiday lets and serviced accommodation
  • Care homes
  • Student accommodation providers
  • Restaurants and hospitality businesses
  • Cleaning companies
  • Other local commercial organisations
Do you offer regular commercial laundry contracts?

Yes. We can discuss regular commercial laundry arrangements based on your business type, expected laundry volume and service requirements.

Can you help during busy seasonal periods?

We understand that hospitality and accommodation businesses can experience changing demand throughout the year. Speak to our team about your expected volumes and the support you require.

Do you provide laundry services for care homes?

Yes. We welcome enquiries from care homes looking for dependable commercial laundry or linen support. Contact us with details of the items, expected volume and service frequency required.

Do you support student accommodation?

Yes. We can discuss laundry requirements with student accommodation providers, landlords and organisations managing shared residential properties.

How can I request a commercial laundry quote?

Complete the commercial enquiry form on our website or contact MD Launderette with your business name, type of business, estimated weekly volume and the service you require.

Fresh Linen

Linen Hire FAQs

Linen hire support for hospitality, accommodation and care businesses across Torbay.

Who is your linen hire service for?

Our linen hire service is intended for commercial organisations such as hotels, B&Bs, guest houses, holiday accommodation, care homes and student accommodation providers.

What types of linen can you provide?

Linen requirements vary between businesses. Contact us with details of the bedding, towels or other linen you require, and we will discuss the options available.

What are the benefits of hiring linen?

Linen hire can reduce the need to purchase, store and manage large quantities of linen yourself. It can also make it easier to maintain a consistent supply for guests, residents or tenants.

Do you offer linen hire throughout Torbay?

MD Launderette is based in Torquay and welcomes linen hire enquiries from businesses across Torbay. Contact us with your location and requirements so that we can confirm available arrangements.

Can linen hire be combined with commercial laundry?

Yes. Tell us whether you require commercial laundry, linen hire or a combination of both, and we can discuss a suitable arrangement for your business.

How is linen hire priced?

Pricing depends on the type and quantity of linen, how frequently it is required and the needs of your business. Complete our enquiry form for a tailored quotation.

Still Have a Question?

Contact MD Launderette for help with membership, self-service laundry, service washes, commercial laundry or linen hire in Torquay and across Torbay.